JackpotCity complaint: Made an inquiry to locate a deposit they claimed they made to my account

I have been playing on that casino for many years. I have never had a problem recieving my withdrawals from them before. They have always arrived within 3 days or less.

On jann25 I got a text message that my transfer had been processed via interact. But there was no record of it at my bank. On Jan 26th I recieved a email claiming that the transfer has been deposited but again no deposit was made into my bank account.

I waited patiently as I know sometimes these things take time. Today is the 30th and still nothing has been deposited . This morning I contacted their online chat department to inquire. I spoke with 2 different reps and I advised the 2nd rep that I was going to contact my bank one more time just to be certain.

Later on that day after my bank AGAIN ed no deposit was made or even attempted, I contacted jackpot city again.

This time a rep by the handle: MathiasH replied. I explained the situation and offered even to send a screen shot of my bank statement as I wanted to fast track the issue as much as I could. The withdrawl/deposit amount I requested was for a substantial amount of winnings ($500.00) and that is quite a lot of money to me.

Shortly into the conversation i voiced my displeasure. As like I said, I have never had a problem with recieveing my requested withdraws before from them. It is the end of the month and I do believe anyone would be concerned with where $500. Has disappeared too.

At that point MathiasH advised me he was closing my account with the casino. Let me please add, that not only have I not recieved my $500 withdrawal but I ALSO still have around $160 in my online casino account.

He claimed it he was closing my account because he cared and that someone from another department would contact me shortly

I am literally sitting here in shock… I asked to speak to a supervisor. And he told me he was the supervisor. And that there was no other person to escalate the issue too.

I asked him to provide me with his last name. A contact number and/or a representative number. He refused.

So basically jackpotcity casino has alleged that they have deposited a withdrawal of MY winnings into my bank account, which has not arrived. And has closed my account with them WHILE STILL holding my money in THEIR banks and the representative I spoke with refused to provide me with his last name, a contact number, his superiors name or.contact number, and claimed someone will be in touch with me

So now I will be contacting a lawyer as this is.fraud and theft. The better business beaureau and consumer report