JackpotCity complaint: customer service – no answer on tracking deposit

The worst customer service – no number – hard to find – run around -trying to track deposit – gigadat had proof they sent it to them. spent so much time trying to send emails to support and live chat to trace deposit – no response – then get an email that you can’t reply to of course that their emails are down due to volume to contact live chat who gave me those emails to begin with – and finally after searching for days of a solution – received instructions of where to go on my account to again submit documentation and proof and ask to trace deposit. Havn’t received an answer yet – will wait another 24 hours and then will keep trying. So frustrating. The FAQ doesn’t even give you the option to how to track your deposit properly. Wished I would have looked up customers reviews before I thought to give them a try.

Date of experience: October 16, 2022