JackpotCity complaint: won’t pay out my winnings and locked my Cassini account

I won 2980 I have uploaded all doccuments they have asked for my account was verified they asked me to provide them with proof of card ownership on Monday morning I uploaded that very fast and received an email stating my doccument had been received and is waiting for reveiw on that same day I also checked with opperaters that my doccument had been received and was told it has been and the next stage was to pay out all of a sudden after they locked my account they say they have not received any doccument even though I have the email saying they have and multiple screen shots of other opperaters stating they do in fact have every thing they need they said that my account being locked would not affect my withdrawl as it had already been handed over to operations days ago I have sent the doccuments again via the verify me email as well as uploaded to my jackpot city account I have sent it about 5 times now so there should be absolutely no way they do not have it I asked if they had a contact number and the operater asked me how my weekend was and I replied and he took it completely out of context and then said he’s locked my account they are just trying to not pay me and tell me everyday it’s at least 7 days again and again delaying the process and then changing their story’s