Jack Astor’s complaint?

Do you have a dispute or a bad customer experience with Jack Astor's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Jack Astor's guest feedback goes by email to guestresponse@sircorp.com, the address behind the Feedback link in the footer of the Jack Astor's website, which reaches SIR Corp., the Oakville, Ontario company that runs the restaurants. Jack Astor's prints no central guest phone line; each restaurant has its own number for questions about a booking or a visit. Note which restaurant it was, the day and time you were there and any takeout order number, and keep a photo of the receipt.

Meal or bill not right? Start your complaint here as well, and we push it out to Jack Astor's by email, social media and printed letters.

Jack Astor's head office is SIR Corp. (Service Inspired Restaurants), the privately owned restaurant company in Oakville, Ontario that runs the chain, and its address is in the contact details at the top of this page. Complaints for head office go by email to guestresponse@sircorp.com, the guest feedback address on the Jack Astor's website, or by letter to that address. Open with the restaurant, the date and time of your visit and the outcome you want, then describe what happened, and attach a photo of the receipt.

Problem bigger than a server can fix at the table? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send SIR Corp and when to push again.

Jack Astor's is a restaurant brand of SIR Corp. (Service Inspired Restaurants), a privately owned Canadian restaurant company based in Oakville, Ontario, which runs the restaurants. SIR Corp. also runs Scaddabush, Reds, Duke's Refresher + Bar, The Loose Moose and Abbey's Bakehouse. SIR Corp. uses the Jack Astor's trademarks under a licence from SIR Royalty Limited Partnership, and the SIR Royalty Income Fund, listed on the Toronto Stock Exchange, earns income from that partnership.

The restaurants are in Ontario, Quebec, Nova Scotia and Newfoundland and Labrador, and guest complaints about any of them go to SIR Corp. through guestresponse@sircorp.com.

A Jack Astor's gift card that will not redeem, or shows less than it should, is a matter for guest feedback at guestresponse@sircorp.com. Send the card number, photos of the front and back, and whatever shows the purchase: a receipt, an order email or, for a card bought from another retailer, that store's receipt. Jack Astor's says its gift cards can be used at every Jack Astor's in Canada, so a card refused at one restaurant is worth reporting with that restaurant's name, the date and what staff told you. When the card was a present, the buyer's receipt is the easiest way to trace it.

Gift card refused when you went to pay? We help you write the complaint in minutes, with the card details and the purchase record set out in order.

Nothing has been reported about Jack Astor's here yet. Our research shows what typically goes wrong at casual dining chains: long waits for a table or for food at busy times, orders that arrive wrong or cold, bills with items or charges guests did not expect, takeout and delivery orders that come incomplete, gift cards that will not redeem, and uncertainty over where feedback goes when there is no central phone line.

Takeout bag missing half the order? Be the first to report it: your case opens the record for the next guest ordering from Jack Astor's on a game night.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Jack Astor's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Jack Astor's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.