Instacart complaint: Adandon Order

Hello
Joel A was my shopper and he completely abandoned my order. He communicated with me up until it informed me he was checking out and on the way. 30 minutes goes by and another shopper is starting over. I used Instacart because I came down with a nasty cold, cough, congestion, headache etc. Not only did it already take 4 hours for 11 items, it then took another 1.5 hours once the other shopper took over. It is unacceptable to allow these shoppers to abandon an order that was already in the queue for three hours before anyone took the order for me to begin with. Once Geoffrey took over,he was on it and had my groceries here in no time. Clearly Joel A has other priorities other than delivering an order he took the time to shop for, check out and then take off with my groceries. I have always heard about shoppers taking food and now I believe it. Please do no put him on my shopping orders ever again.

Thank you
Jennifer Inman