Filed 20 Nov 2023 by Katherine
I left an item behind and contacted the hotel to get it back. They told me it would be 60 Euros to mail it. I responded asking to be sure the item was even there. They did not respond. When I complained with Ibis, the hotel responded they sent the item with the next touring company. I said they had no right or permission to do so and I didnt know who it had been sent with. Then they said they could send for a fee. They still have not verified that they have the item, and when I asked how to send the money they did not answer. Ibis corporate has not responded either.
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