Hull Trains complaint?

Do you have a dispute or a bad customer experience with Hull Trains? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Hull Trains customer services is on 0345 071 0222, and you can email customerservices.hull@hulltrains.co.uk. The contact page on the Hull Trains website also links to a web form, and delay claims and ticket refunds each have their own route from that page. Have your booking reference, the date and the train times ready.

Put it through our complaint process too, and we push it out to Hull Trains by email, social media and printed letters.

Hull Trains delay compensation is claimed through the Delay Repay link on its contact page, for journeys where your train was cancelled or you arrived late. What you receive depends on how late you were and the ticket you held, so give the exact train, the scheduled and actual arrival times and your ticket or booking reference.

Keep screenshots of the delay from the departure boards or a journey app, and keep the ticket itself until the claim has been paid.

Hull Trains handles refunds for unused tickets through the refunds link on its contact page, and a ticket left unused because of a cancellation or delay is the clearest case for one. Whether other unused tickets can be refunded, and whether a fee applies, depends on the ticket type, so check the conditions of your fare before you apply. Tickets bought through another retailer are usually refunded by that retailer.

Keep the ticket unused, keep the booking confirmation, and note the date you applied.

Yes. Hull Trains is a member of the Rail Ombudsman, which looks at unresolved complaints from passengers of train operators in Britain that take part in its scheme. The Rail Ombudsman generally expects Hull Trains to have had the chance to put things right first, so keep a record of every contact.

Bring it to us now and we help you write the complaint in minutes, drawing on complaint letters that worked.

Nothing has been reported about Hull Trains here yet. Our research shows what typically goes wrong at long-distance train operators: delays and cancellations, slow or rejected delay compensation claims, refunds on unused tickets, seat reservations not honoured, catering or onboard facilities unavailable, and assisted travel that does not happen as booked.

Booked assistance that never arrived, or a delay claim turned down? Be the first to report it: your report opens the record for the next passenger travelling between Hull and London.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Hull Trains through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Hull Trains can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.