My complaint:
Early April I made a reservation for April 11th to have my taxes filed. Two days before my appointment, I received a call from HR Block. The woman on the phone said they were too busy to do my taxes. They must reschedule my appointment for April 18th to file an extension. An extension?…I asked….The woman said, yes we will file an extension for you and file your taxes at a later date……but wont the government charge me a penalty for filing late?……No, just pay $99 up front to file the extension, then when we file your taxes we will subtract the $99 from our bill, it won’t cost you extra.
At my HR Block April 18th appointment I was informed that if you owe money for taxes, the government will charge 5% of what you owe for filing late……Well, I owe money for taxes and I will be charged a large late fee.
Suggested solution:
HR Block pays the late fees.
