My complaint:
I signed up for hr block through there website i set up an appt the tax guy Pablo Lata called me acted like he was going to prepare my taxes than took all my information and i never heard from him again he wont respond to my messages and when i talked to the office he worked at they were rude and didnt have one care about my taxes. Still waiting for a call back that will never happen.
Suggested solution:
fire him, teach customer service skills
