H&R Block complaint: Poor Communication and Service
Filed 15 Apr 2022 by Daniel
I had an appointment Monday 4112022 at 4pm. After arriving I was informed that the person scheduled to do my taxes was not there. No phone call was placed to inform me. I was kind enough to have them reschedule for today, 4142022 at 10am. I arrived there a little early. I was then informed that they could not find me scheduled. I had a card and received text messages to appointment. To no avail, I left my tax information there and then tried to call with my routing number. No one from that office answered. I was talking to a call center and was informed that the person who I spoke with could not take the information. I can hope that they will call me and use the correct number I have informed them to use which is a landline, and do not use my cell number because I do not use it to talk..
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