My complaint:
At the beginning of this year I attempted to log on to my HR account. I had issue because I got a new telephone number. As a result I had to create a new account. Then today I got to my account to schedule an appointment. The login was successful but then it goes to the two step verification. The email verification worked but the the verification dealing with the phone number never sent a text although I am indicating my current telephone number which is the one that was updated at the beginning of the year when I created the account. I called help support and they are suggesting again to create a new account. This is unacceptable. The system is bogus. And I am very frustrated to waste my time with this.
Suggested solution:
1. Acknowledge they have a bug and get the IT person to fix it
2 . Fix my problem without having to create an account again
