H&R Block complaint: HR rep mislead me as far as where my refund to be deposited.

I had my taxes done with my fiancee. First off I waited over an hour because the 10am appt was late so my appt was delayed. I had my taxes done I was charged 279.00 fee for my taxes to be done on 2922. I finally got my federal refund on 3922. However, the state refund I have yet to receive. The mix up came where Eugene did my taxes said I could deposit my refunds in my fiancee account. He clearly knew that the refund could not be deposited in my fiancee account. He is a tax professional, or so it has been said. He knew I wouldn’t be able to do this. I have filed complaints to no avail. I have called the Mgr 3 times. She doesn’t return my calls. I want my 357.00 which I still have not received. I have been told 3 times I will be receiving a check. No check no phone call from Alana the supposed Mgr. I have filed complaints and was told 3 times will get a return call in 3-5 business days. No call no refund check.