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HP Instant Ink complaint: HP Instant Ink Scam

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Filed 4 Sep 2021 by Claire

We have dutifully paid for HP Instant Ink for several years, and recently cancelled our monthly HP Ink subscription due to us getting a new Brother printer to print with laser on larger paper for blueprints. I explicitly asked customer service via Twitter to explain the effects of the cancellation and I was lied to. The support agent consistently did not answer my direct questions and even lied to us about the cancellation date. I expect to be able to use all of the ink that we paid for. This is an appalling and dishonest, misleading business practice and a complete failure of customer service and of services legitimately paid for. I have both the email history and Twitter message exchange saved.

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