Hotels.com complaint: My Rewards Have Disaapeared
Filed 14 Jul 2023 by Raquel
Hotels.com recently switched to a reward program called One Key. Their terms and conditions state that all the rewards accumulated with their old reward program would automatically transfer to the Oke Key system. I had 2 free nights and 5 additional hotel stays in my account. The value of the 2 nights was over $300. None of it has transferred to the new One Key reward program. I want to sue them for my credits. They offered a free night after 10 stay program and I accumulated my rewards by being a loyal customer. I am owed 2 free nights one at a value of $142 and the other at a value of $188, plus 5 nights that I accumulated before they switched. Can you help me to sue them?
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