My complaint:
Hotels.com recently switched to a reward program called One Key. Their terms and conditions state that all the rewards accumulated with their old reward program would automatically transfer to the Oke Key system. I had 2 free nights and 5 additional hotel stays in my account. The value of the 2 nights was over $300. None of it has transferred to the new One Key reward program. I want to sue them for my credits. They offered a free night after 10 stay program and I accumulated my rewards by being a loyal customer. I am owed 2 free nights one at a value of $142 and the other at a value of $188, plus 5 nights that I accumulated before they switched. Can you help me to sue them?
Suggested solution:
I want my 2 free nights and 5 hotel stays transferred to the new One Key reward system so I can cash them out and never use Hotels.com again. Their own terms and conditions state that all rewards earned before switching to One Key will automatically transfer at face value (1 to 1).
