Hotbit complaint: Withdrawal Problem

My complaint:

Date: 2023-04-30 Time: 13:56:27 (UTC 6), My UID: 4925048

I tried to withdraw ‘TYRANT’ token from hotbit.io to bkex.com exchange. But it’s still verifying. I contacted many times in hotbit support team. but every times they said,

when our system automatically sends the withdrawal, the system keeps receiving back error parameters that prevent it from being issued successfully.
Our relevant colleagues have been ing this problem with project team, if you are in a hurry, you can contact us first to cancel the withdrawal and trade .
Once the withdrawal of this currency returns to normal, we will notify you as soon as possible
We apologize for any inconvenience caused.
Thank you for your understanding and waiting!

Already 1 day time gone. Still Pending my withdrawal . please solve my problem.

Suggested solution:

they should solve the withdrawal issue as soon as possible.