Filed 10 Nov 2022 by Aretha
ON 1031200 I purchased tickets for my Father birthday to go to Philadelphia Sixers vs Atlanta Hawks game on 11122022 at @730pm. When I purchased the tickets it froze the price when I contacted Hopper and told them that the system said technical error, I wanted to purchase not freeze as the representative told me to do.
Once the price froze the representative stated he didn’t know how that happen and it was error.10252022 AT 7.39PM $180.00 was taken out my bank account for flight NK385, flight price according to rep was not suppose to go up.
I contact Hopper again on 10312022 to pay off the flight that was 1 way on Spirit Airlines for 2 people instead Hooper charged my card 315.74 more and 25.00 to speak to someone on the matter and insurance to cancel. I was then told I cant cancel and the charges stands.
The Hooper representative then text me back in ALL CAPS screaming NK385 would be finally.
A supervisor text within minutes stated that all transaction with the flight would be canceled.
someone then then put it all on Spirit Airlines.
I am still fighting to get my money back, cant talk to anyone unless I pay them.
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