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Hopper complaint: Hopper won’t refund my payment

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Filed 30 Dec 2022 by John

I booked a flight with Hopper to Dubai last October for travel in January 2023. I paid an additional fee of £80 so I could cancel for any reason.
I cancelled one month ago, on November 30th but they will only offer me a credit on a new booking. All of this procedure has to be done through the Hopper app as there are no phone numbers for customer service.
On they App today they are offering me a voucher of £362.34. ($417.26).
Despite me CANCELLING my flight they sent me an email CONFIRMING my flight. These people are impossible to deal with.

I paid £428.23 in total (including £80 premium for being able to cancel for any reason) .

I gave them 6 weeks notice but they have no intention of refunding me, I’m extremely concerned that January16th will arrive an I will be paying for a flight I can’t take.

Hopper complaint: Hopper won’t refund my payment
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