Hopper complaint: HOPPER Booking Ref L5J5KB5XBWP3- SHORT REFUND

9th July 2022

Dear Sir,

Subject: Complaint regarding Hotel Booking through Hopper
Booking Ref-L5J5KB5XBWP3

I had done on line hotel booking using Hopper App as per details given below:

Date of Booking: 2nd July 2022.
Hotel Name: Sarovar Portico, A-9 Nariana Vihar, New Delhi.
Check In date: 11th July 2022.
Check Out date: 12th July 2022.

Hotel Room (1 night) Tariff: US$ 44.91 (INR 3670.00)
Hopper Savings: -Us$2.88.
Carrot Cash: -US$30.00 (INR 2251.00).
Net payment should have been: US$12.03
100% refund was conveyed if cancellation was done before 8th July 2022.

But when I went for making payment through credit card, Amount of US$77.42 was debited to my Citi Bank Credit Card as per details given below:
Debit Reference: HOPPER8555003548US.
Debit Amount: US$77.42 (INR 6341.52)

I felt cheated because of this debit of US$77.42 and I immediately applied for cancellation through their HOPPER mobile app.

On 4th July I was refunded amount as per details given below:

Refund Reference: HOPPER8555003548US.
Refund Amount: US$ 17.42 (INR 1423.58)

Thus I hereby request to refund me the balance amount of INR 4917.94 in my Citibank credit Card account immediately.

Please note I have already raised this issue with HOPPER through their app but no satisfactory reply has been received from their end.

With Regards,
Amarjit Singh Ugra
Cell No: 7697904333.
Mail id: [email protected]