Homewood Suites by Hilton complaint: Management is hateful

Name: Management is hateful
Item: Homewood Suites by Hilton
Rating: 1
Author: Jennifer

Open 26 Apr 2024 67 views Hotels / Motels

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Filed 26 Apr 2024 by Jennifer

I had made a reservation on Sunday at for two days and I was greeted by security that I was not supposed to be in the room when clearly they took my money out of my account. They are rude and hateful they waited until I was off of work to tell me I had 20 minutes to get out. What is wrong with people when clearly it shows that I paid for my room . Now I’m out on my ass again.

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Case details

Status: Open
Company: Homewood Suites by Hilton
Filed: 26 Apr 2024
Rating: 1/5
Desired resolution: By allowing me to stay til the end of my reservation and I will be home for a
Problem: Told to leave despite paid reservation
About: hotel reservation

Progress

Filed
Company notified
Company replied
Resolved

26 Apr 2024 Complaint filed and published
26 Apr 2024 Message from Bizzy: we notified Homewood Suites by Hilton about this complaint.

See all 4 Homewood Suites by Hilton complaints

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