HomeServe complaint?

Do you have a dispute or a bad customer experience with HomeServe? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The HomeServe customer service number is 0330 0247 002, the main line for claims, cancellations and complaints, and claims can be made by phone at any hour. Claims can also be booked through MyHomeServe, and HomeServe's Message Us team takes questions about premiums and renewals; the contact page linked at the top of this page lists the routes. Have your policy or plan number ready.

Claim refused or a repair that did not hold? Start your complaint here as well, and we push it out to HomeServe by email, social media and printed letters.

To cancel a HomeServe policy or plan, call HomeServe on 0330 0247 002 or contact its Message Us team, give your policy or plan number, say which cover you want to end and from what date, and ask for written confirmation of the cancellation and of any refund. If you pay by direct debit, check that the payments stop after the cancellation date.

Cancelling soon after buying or renewing may fall within the cooling-off period, so check your policy booklet for the rules and the refund that apply; later in the year, any refund depends on the policy terms and on whether a claim has been made. Annual cover often renews automatically, so if you only want to stop the renewal, say so before the renewal date shown in the letter HomeServe sends.

To escalate a complaint with HomeServe, make sure it is logged as a complaint and keep the reference, by calling 0330 0247 002, through the complaints page on HomeServe's website or by writing to its Customer Relations Department. Set out the policy number, the claim or job reference, what went wrong, the dates of the engineer visits and the outcome you want, such as the repair completed, the claim paid or premiums refunded. Keep every reply, and ask HomeServe for its final response in writing if the complaint is not settled. HomeServe's head office is in Walsall; the full address is in the contact details at the top of this page.

Repair that did not fix the fault? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes, for HomeServe's insurance cover: the Financial Ombudsman Service settles disputes between consumers and financial businesses in the UK, and that includes complaints about HomeServe's home emergency cover, though one-off repairs and installations may fall outside it. The Financial Ombudsman Service generally expects HomeServe to have had the chance to put things right first, so keep a record of every call, message and claim reference.

Claim turned down over wear and tear? We help you write the complaint in minutes, quoting the policy wording against the decision.

Nothing has been reported about HomeServe here yet. Our research shows what typically goes wrong at UK home emergency cover providers: claims turned down over pre-existing faults or wear and tear, long waits for an engineer in cold weather, repeat visits for a repair that does not hold, renewal prices well above the first year, and cover that renews automatically or is hard to cancel.

Boiler still broken after the engineer's visit? Be the first to report it, so the next HomeServe customer with the same fault has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of HomeServe through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with HomeServe can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.