Complaint: Reckless and careless tree trimmer

on 18 September 2020 about HomeAdvisor in category Online Services

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My complaint:

On August 31, 2020, while using a service company referred to me by Home Advisor for tree trimming. The person doing the trimming caused a heavy branch to fall on the power lines that ripped the attached lines from my house. The company doing the tree trimming was Holy Mowers. The owner’s name is Steve whose location is in Sterling Massachusettes. The owner Steve somehow was convinced that all I needed to do was to call National Grid and they would come out and restore the power and replace anything damaged by his tree trimmer person. This was approximately at 2:pm in the afternoon that I was left with no electricity to my house. Steve and his tree trimmer were still satisfied that it was no big deal and National Grid would come out and repair the damage they had done, so they departed. When I called the National Grid they informed me that I would have to get a licensed electrician to be there indicating that the responsibility was not National Grid’s alone. I hired Shawn Austin a licensed electrician who got my electricity restored around 8:pm that evening. The price which I paid Shawn was $790. dollars. It was $120., emergency service fee,$500., to install a new service cable, and $120. to attach the cable.

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Justified complaint?

Suggested solution:

The initial agreement with Holy Mowers and Steve $500 dollars to remove a dead tree trunk in my backyard, and trim a tree in my front yard and remove all dropping from the trimming. I paid Steve $250. half of the five hundred the day he trimmed the tree and was to pay the other $250. the next day when they came to clean all the droppings. Steve did not return for a couple of days but he sent someone who works for him to clean up but we told that person we wanted to talk with Steve. The person returned and said Steve says I can clean everything for $125. dollars. Again we said we would like to talk to Steve. Finally, the person returned and said, Steve, says I can clean it all up at no cost to us. I'm still $540. dollars short for restoring electricity to our house on Aug. 13, 2020. We think Steve and Holy Mowers who caused the damage should cover the cost I paid to the licensed electrician minus the $250. for cleanup which leaves a balance of $540. dollars.

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