Hollywoodbets complaint: Never received my winnings on 2 different occasions

Good day
Both Hollywoodbets complains
I made a bet on Monopoly Big Baller on Evolution.the 17/03/25 at 03:25:20.
Game nr: 01:21:52.

I won R200 bonus but it was never added to my balance. I waited for 24hrs to check if my it will still clear but up to now nothing.

I would please have my money. this is the 2nd time this happened. about a year ago the same thing happend I queried multiple times but was never imbursed for that and certainly not going to sit back a second time.

I want to know how long it will take to pay my money that is owed to me and I would appreciate if the previous queries money can be sorted out too.
That games details.

Monopoly Big Baller on the 06/03/24 at 00:02am South African time.
There were a previous ticket 24390604 logged. no feedback was sent over R400 was won and not credited to me.

Please can this be resolved too, it is so unfair to wait so long for no one getting back to me.