Hollywoodbets complaint: About my surname FICA and withdrawal

Complaint from Claire1505 reported on 05 May 2024 about Hollywoodbets

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My complaint:

My surname I Daniels maiden surname Hofmeyer when registering for account I put my surname as Daniels Wich is now my I’d is hofmeyer I did everything they said even went to the branch today this is from last year I’m struggling finally it was said my FICA is sorted and updated but till now I’m struggling

I’m so stressed course I can’t withdrawal my money and this is not the first time previously I gave up and play the money out again but now I like really need that money I’m so not happy with the support services and everything from hwb I uploaded all FICA as they requested.

I must here management must first escalate the matter no man so now I must a nother year before they escalate not fair poor customer service 🤦

Suggested solution:

By making it possible for me to withdraw my money Wich I really need please see🙏

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