Hell Pizza complaint?

Do you have a dispute or a bad customer experience with Hell Pizza? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

For a problem with an order, Hell Pizza's own terms point you to the store that made it, so you can talk to the owner or manager, and to the feedback email feedback@hell.co.nz for anything the store has not sorted out. To change or cancel an order, the terms give the national line 0800 666 111. Have your order number, the store, the time you ordered and photos of what arrived ready.

Order wrong or missing items? Start your complaint here as well, and we push it out to Hell Pizza by email, social media and printed letters.

To ask for a refund from Hell Pizza, contact the store that made the order as soon as you can, explain what was wrong and what you want back, and put it in writing to feedback@hell.co.nz if the store does not agree. Under the Consumer Guarantees Act in New Zealand, food has to be of acceptable quality and match its description, which is the basis for a refund or replacement when an order is wrong or inedible.

Keep the order number, the payment record and photos of the food, and if you paid by card and the refund is still disputed, your card provider may be able to look at the charge.

Charged for a pizza that never turned up? Raise it through our complaint process: we help you write it in minutes, with the order, the times and the payment set out in one place.

Hell Pizza's route above the store is the feedback email feedback@hell.co.nz, which the brand's own terms name for order issues a store has not resolved, as well as for unexpected charges and privacy questions. The stores are run by franchisees, so start your message with the store name, the order number and date, and what the store already told you, and ask for a reply in writing.

The brand was founded in Wellington, and its terms name The Depths LP as the seller of the products.

Store and head office each saying it is up to the other? Report it here: other Hell Pizza customers who had the same problem can back your case up, and we place your complaint alongside theirs.

If a Hell Pizza delivery is late, cold or has wrong or missing items, contact the store that made it straight away, while the order is fresh, and ask for the missing items, a remake or a refund. Take photos of the food and the receipt as soon as it arrives, and keep the order confirmation showing when you ordered and the delivery time you were given.

To cancel an order that is running very late, the terms give 0800 666 111 for changing or cancelling an order, so note the time of that call and the name of the person you spoke to.

Nothing has been reported about Hell Pizza here yet. Our research shows what typically goes wrong at franchised pizza delivery chains: deliveries that arrive late or cold, orders with wrong or missing items, refunds for orders that never came, charges that do not match the order, vouchers or deals that will not apply at checkout, and stores and head office each pointing at the other.

Pizza arrived cold and long after the time you were given? Be the first to report it: your case opens the record for the next Hell Pizza customer ordering from the same store.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Hell Pizza through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Hell Pizza can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.