Halfords Autocentre complaint: wheel nuts not torque up at Halfords Auto Centre

Name: wheel nuts not torque up at Halfords Auto Centre
Item: Halfords Autocentre
Rating: 1
Author: Michael

Open 28 Feb 2023 138 views Automotive

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Filed 28 Feb 2023 by Michael

2 new tyres fitted at Halfords Auto Centre Perry Barr, Birmingham, UK on 27022023.
Pick up car stated everything was fine and given an advisory the front brake pad needed doing.
Drove home ,after an hour left to go on the m6 motorway ,returned early evening the same day 27023023.
The following day 28022023 at about 10 ,o’clock had 2 phone call from Halfords Auto Centre Perry Barr, Birmingham, UK( missed the first call ) and they rang back straight after informing me that they need to check the torque settings on my wheels ,you can imagine the shock i got on hearing that the wheels wasn’t check by another member of staff which is the stranded procedure.
I am going to Halfords Auto Centre Perry Barr, Birmingham, UK

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Case details

Status: Open
Company: Halfords Autocentre
Filed: 28 Feb 2023
Rating: 1/5
Desired resolution: I have given you the facts of what happened ,surely that's for you to take action. As regards my time and petrol money to be recalled back to the garage for a safety issue that should have been done on the day and not let a customer drive off in what could have been an unsafe car . I will never use Halfords auto centres again ,would not feel safe . I presume this will be sweep under the carpet and be told that we done you a favour for having your car put right and that I should be grateful (that's the attitude I got from the garage) I await your reply ,but not expecting much .
Problem: Wheel nuts not torque-checked after fitting
About: tyre fitting

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Company notified
Company replied
Resolved

28 Feb 2023 Complaint filed and published
28 Feb 2023 Message from Bizzy: we notified Halfords Autocentre about this complaint.

See all 3 Halfords Autocentre complaints

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