Halfords Autocentre complaint: Job no 6670000632 MRS JEAN BURROW

Complaint from MRS JEAN BURROW invoice no 6670000632 reported on 24 November 2022 about Halfords Autocentre

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Complaint pending
Complaint resolved
Complaint closed

My complaint:

Whilst renewing all 4 tyresand front wheel alignment, agreed work to be done 11.30am Tuesday 22nd November. Damage was done to Front Tyres Pressure Monitoring System Sensers
Phone call from Jack Adamthwaite – assistant manager 1pm telling me – whilst Richard Lowe – Tyre Fitter whilst replacing new front drivers side tyre. reported the senser for the Tyre Pressure Monitoring System T.P.M.S. was broken into several bits. and could not fit a new tyre valve.
Phone call from Jack Adamthwaite 2pm car ready to pick up.
On arrival I was shown a tyre with broken sensor pieces inside, surley this damage was done when the tyre Fitter remove the tyre from the wheel. Driving home T.P.M.S. Warning lights came on Please advise,two different tyre valves on front,now many sensers are broken a,investgation is require at no cost to me T.P.M.S was in good working order as the car was when driven in Tuesday a.m.Thankyou

Suggested solution:

They should replace the broken TPMS sensers,to working order

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