Groupon complaint: bad qulaity item, no refund and worse customer service
Filed 25 Jul 2022 by ursula
I’ve ordered a mattress that cost me around 160e, it arrived damaged and for some reason after chatting everyday with the worse customer service (named francisco) they kept on insisting i would have to pay for the cost of to send back a mattress to Italy..???!!! what is this, the company itself working with Groupon would never reply to my messages, whatsoever. Im stuck with a mattress that isn’t what i wanted at the end, after weeks or trying to communicating with Groupon, no one would explain to me how to file a complain (and I’ve asked them so many times, and they kept on NOT replying on that question)
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