Grill’d complaint?

Do you have a dispute or a bad customer experience with Grill'd? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Grill'd can be reached by phone at (03) 9426 1200, the number of its Support Office in Melbourne, and through the feedback page on the Grill'd website, linked in the contact details at the top of this page, for comments about a restaurant or an order. Have the restaurant, the date and time, the order number and the receipt or payment details ready.

Order or refund in dispute? Start your complaint here too, and we push it out to Grill'd by email, social media and printed letters.

To complain to Grill'd head office, use the feedback page on the Grill'd website or call (03) 9426 1200, the Support Office in Richmond, Victoria, and ask for the complaint to be logged with a reference number. Grill'd restaurants are run by Grill'd and a network of franchisees, and Grill'd says online orders are accepted by the franchisee of the restaurant you chose, so name the restaurant and say that you want head office to see the complaint as well. Set out the date, time, order number, what went wrong and what you want: a refund, a replacement or a credit.

Same problem at more than one Grill'd restaurant? Set it out through our complaint process: we help you write it in minutes for head office, with each restaurant, date and order number in one place.

For a Grill'd online or app order that was wrong, incomplete or not ready, contact Grill'd through its feedback page or the restaurant you ordered from as soon as you can, with the order number, the restaurant, the pick-up or delivery time and photos of what you received, and ask for a refund to the card you paid with. Grill'd says payments for online orders are taken by Grill'd Pty Ltd, so the refund request goes to Grill'd. If you ordered through a separate delivery app, raise it in that app too, because that app took your payment.

Keep the order confirmation email and check your card statement for the refund. A refund that was promised is easiest to chase with the date of the promise written down.

If Grill'd Relish rewards or offers are missing, first check that the order was placed while you were signed in to your Relish account, or that your membership was scanned in the restaurant, because rewards are linked to the account used for the order. Then send Grill'd the order number, date, restaurant and a screenshot of your Relish account through the feedback page, and ask for the missing reward to be added.

Keep the receipt and the screenshot together until the reward appears.

Nothing has been reported about Grill'd here yet. Our research shows what typically goes wrong at burger chains like Grill'd: orders handed over incomplete or wrong, app and online orders that are slow to be refunded, dietary requests that are missed, Relish rewards that do not appear, and uncertainty about whether the restaurant or head office deals with a complaint.

Wrong order, or a dietary request that was missed? Be the first to report it and open the record for the next diner ordering from Grill'd.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Grill'd through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Grill'd can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.