Crust Pizza complaint?

Do you have a dispute or a bad customer experience with Crust Pizza? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Crust Pizza sends questions about a product, a price, an order or the service to the local store that made it, and takes general enquiries, comments and feedback by email at hello@crust.com.au. Crust Pizza does not publish a central customer service phone number; the contact page on the Crust Pizza website lists the routes. Have the order number, the store, the time of the order and the card payment ready.

Order wrong or charged twice? Raise it here alongside your email, and we push it out to Crust Pizza by email, social media and printed letters.

Crust Pizza is part of Retail Food Group (RFG), an ASX-listed franchisor based in Robina, Queensland, which also owns brands such as Donut King, Gloria Jean's, Brumby's and Pizza Capers. Crust stores are run by franchisees, the Crust system company is CGP Systems Pty Ltd, and the first store opened in Annandale, NSW, in 2001.

For a complaint this matters: an order, a price or the service at one store is for that store's franchisee to put right, while the Crust Pizza email takes general feedback about the brand.

Same problem at more than one Crust store? Bring it here: we set your case beside other Crust Pizza customers with the same problem, who can back it up.

A refund on a Crust Pizza order goes through the store that made it, because Crust sends order and service questions to the local store: give the order number, the time, what was wrong and a photo of the food with the box label. If you ordered through a third-party delivery app, report it in that app too, since the app usually handles its own refunds. Under Australian Consumer Law, food that is not of acceptable quality or not as described gives you a right to a refund or replacement, so keep the receipt or the card payment.

Where you and the store cannot agree, send the details to Crust Pizza by email with the order number, and keep the reply.

Refund refused on a pizza that arrived wrong? Start it through our complaint process: we help you write it in minutes, with the order number and photos set out clearly.

Missing Crust Pizza loyalty points can come down to an order placed while logged out, a different email address or mobile number on the order than on the loyalty account, or an in-store order that was not linked to the account. Check that the order was placed under your loyalty account, then email Crust Pizza with the account email, the order numbers, the dates and the store, and keep screenshots of your points balance.

The loyalty terms on the Crust Pizza website set out how points are earned and used, so check them before you write.

Nothing has been reported about Crust Pizza here yet. Our research shows what typically goes wrong at franchised pizza chains: delivery orders that arrive late, cold or with the wrong toppings, online or app orders charged but not made, refunds that depend on the individual store, loyalty points that do not appear, and dietary requests such as gluten-free that are not followed.

Charged for a pizza that never turned up? Be the first to report it: your case opens the record for the next Crust Pizza customer with the same order problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Crust Pizza through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Crust Pizza can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.