Greyhound Bus complaint: Never made it to destination

Itinerary 14525710: – I would like a representative to contact me.  Unacceptable service.
I paid $230 for a roundtrip ticket for Hollie Chaimowitz.  Ms. Chaimowitz was supposed to depart Harrisburg, PA, at 4:00 on December 27 to head home to Greenville, NC. The bus arrived late in Harrisburg and departed TWO hours late due to an incident on the bus. Hollie Chaimowitz missed ALL her connecting buses home to Greenville, NC.  So she travels from Harrisburg to Philadelphia (where she has to wait for a bus to NYC), and by the time she arrives in NYC, her bus to Greenville, NC, is gone, and the other bus to Greenville, NC, is completely full, so she has to sleep at Penn Station in order to catch the 11:00 a.m. bus on 1228.  Unfortunately, that bus never took her home! The bus dropped her off in Raleigh, NC, which is 1.5 hours from her home (Greenville, NC).  How could this have happened? I had to pay $110 for LIFT to get her from Raleigh to Greenville, NC.  It took this poor girl [who is ill] nearly 3 days to get from Harrisburg, PA, to Raleigh, NC, and that wasn’t even her final destination—she should have been dropped off in Greenville, NC!  I would like this investigated and I would like a refund.  This trip should never have cost me $340.