Greyhound Bus complaint: Left stranded and luggage stolen

On 5/2/23 at 10:55 am in San Diego Ca, I boarded the greyhound bus route US0830 heading to Los Angeles and transferring to another bus to Phoenix AZ, Booking 3072436121. This is the incident: when bus made a stop at Anaheim CA, driver announced that the bus had failure and needed 30 minutes to charge it and continue to LA, he recommended everyone to get out the bus as he needed to turn the engine off to get charged. Before getting out, a passenger (from India) asked something to the driver and both started an argument. When they stopped arguing many of us got out the bus, after about 8 minutes, passenger and driver made fist to each other and everything was fine.

A couple of minutes later I went inside the building to get a snack and saw the Indian guy inside the building. After 2 minutes I went outside and bus was gone, saw the bus leaving and started to chase it, but couldn’t catch it, so I went back to were the bus was. I was calling greyhound customer service when the other passenger came the building and asked for the bus and told him it was gone. He told me to follow him to take an Uber so we did.

We arrived at the Union Station in LA before the bus arrived. When the bus arrived I was waiting at the door waiting for everyone to get out, so I could get my luggage that I had left on my seat, once I went to my seat my luggage was stolen. I told the driver but didn’t care. Also, when the driver saw the other passenger going inside the building, he took advantage of it and left, and I ended up in between, leaving me stranded there. Total of time bus was there was no more than 15 minutes, 15 minutes earlier as scheduled. Passengers were telling the driver that some passengers were missing but he didn’t care, he just didn’t want the other guy on the bus.

I continued my trip to Phoenix on the other bus, with nothing on hand and without my pills that take for life. I feel so frustrated because for the last 3 weeks since this happened I cannot talk to anyone, every number I call, and every email that I send, they tell me that their department don’t handle those cases. Tha video camera on the bus is a witness of all this.