Green Dot Bank complaint: Took my water bill money

Me and my fiance went to family dollar on may 12 2023 at around 5:19 pm to originally load cash app money but cash app was down so we decided to use green dot money pak bc we used it before no problem so we bought one and loaded it with 110 dollars got home and tried activating it and it acted like it activated right but when to use it a couple mins later and nothing was on the card.

I automatically called green dot but couldn’t get in touch with them then later I was able to do we filed a claim with them they sent me email about what pictures they needed so I sent them a week pass that I heard nothing so I called again they said they have to they were still checking on it so I waited another 2 weeks when I got an email saying they were closing the claim and had to file another claim for the same thing and they told me the same thing but yet we also had the store Clerk to get a hold of GreenDot.

They old them after a couple weeks that it was sent it was put back on a card but we still have not received any money on any card from Green Dot still to this day we have not received the $110 from Green Dot even though they told the family Dollar store clerk or manager that we should have received it