Green Dot Bank complaint: Terrible customer service

Name: Terrible customer service
Item: Green Dot Bank
Rating: 1
Author: Valerie

Open 7 Oct 2023 174 views Banks

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Filed 7 Oct 2023 by Valerie

Rep’s can’t answer my questions regarding cash back rewards. What they don’t know they often lie about or they hang up on you. I have been calling once a day since September 2, 2023 with a wait time of 40 minutes or more. Still I am unable to redeem my cash back rewards.

Green Dot Bank complaint: Terrible customer service — Photo Valerie uploaded with this complaint

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Case details

Status: Open
Company: Green Dot Bank
Filed: 7 Oct 2023
Rating: 1/5
Desired resolution: Allow me to redeem my rewards and stop claiming that it will be available in 48 hours.
Problem: Unable to redeem cash back rewards
About: cash back rewards

Progress

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Company notified
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7 Oct 2023 Complaint filed and published
7 Oct 2023 Message from Bizzy: we notified Green Dot Bank about this complaint.

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