My complaint:
I rented a Uhaul truck on 41720 and returned it on 42020. The initial estimate of $88.23 was charged to my card the day I returned it (42020) and the remaining amount due of $126.10 was charged the following day, 42120. There is a THIRD charge from 42020 for $168.26 that is STILL PENDING, and nobody can explain where that number came from or why the charge is there to begin with. It has been 17 days since I returned that Uhaul truck, I called them and got a release authorization number to give Green Dot so I could access my money, and yet it is IMPOSSIBLE to get someone on the phone. When I call it says I cannot speak to someone because my card account is locked (it is NOT locked, for the record) and to remedy that on the website before I can speak to a CSR. There is no way to remedy a situation that doesn’t even exist. Now, aside from calling, I have sent numerous emails to Green Dot customer service with all of the information necessary and have received NOTHING in return. No response, automated or otherwise. I have now reported them to the BBB as well, and almost three weeks later I am still out almost $200 because of GDC’s incompetence and apalling customer service.
Suggested solution:
Release the pending charge of $168.26 so i can access my money!!!!!
