Green Dot Bank complaint: Stimulus payment

I have been filing taxes with TurboTax which is through Green Dot bank for the last four to five years never had a problem I got my last year’s taxes on my card and also my first stimulus payment now my second stimulus payment told to me by the IRS has been deposited to my TurboTax card through GreenDot but TurboTax and GreenDot have been giving me the run-around the IRS has told me of the account and routing number the phone number and the company which is Green Dot bank that my stimulus payment was already sent to on January 4th I have two children not working due to the pandemic and I need the money I’ve been calling them constantly and nobody seems to know anything they’re telling me that they didn’t receive my money even though the IRS is telling me that they did and also when I put my social security number and to verify my identity its telling me that it’s invalid as if I’m not even a customer and I really need to know what’s going on I feel like they stole my money. First Green dot bank said they sent me the money in form of a check then they said funds were returned to the Irs then I was told they couldn’t access my acct as if Im not a customer! This is ridiculous and this is the worst time for this to happen!