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Green Dot Bank complaint: Closed account after I uploaded documents they asked for

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Filed 19 Oct 2021 by Harrison

My greendot card will not allow me to use it. They asked me to upload documents to verify my identity. I uploaded a drivers license. Two days later I called 800 number to check the status, it said restrictions were lifted but I tried using it and it was declined.. I called 800 number for the second time and they closed my account saying they couldn’t verify my identity..I have over $1800 on account and can’t access any of my funds

Green Dot Bank complaint: Closed account after I uploaded documents they asked for
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1 comment

  1. Kristi

    I had the same exact thing happen to my GreenDot today! I am a teacher and my paycheck was deposited. I took my grand babies to lunch and my card was declined. GreenDot said I had suspicious activity and needed to verify my identity. I sent a picture of my DL and then they locked my account. Contact the FDIC and file a complaint.

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