Complaint: Refund of funds

on 22 November 2020 about Green Dot Bank in category Banks

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My complaint:

My card was hacked and green dot resolved the situation and refunded the money into my account. During the process they closed my account and said I could request the money mailed to me in a check. I have requested payment numerous times over the past 6 months, sent all the information requested, used the reference numbers and sent to the correct emails many times over with no response. In the meantime, they keep pulling out monthly fees.

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Justified complaint?

Suggested solution:

I would like the remaining balance in my account sent to my mailing address.

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