Green Dot Bank complaint: Refund dispute

I had bought a reloadable prepaid green dot card from food lion. When I first got it I had it registered thinking that I was going to get my personalized card in the mail. I continue to use the temporary card, and was getting my direct deposits on it. It wasn’t untill a few days ago when I misplaced my card that I found out I wasn’t approved for a personalized card because I had another address on file. I ended up purchasing another card and I got approved for the personalized card. I was hoping to transfer the money to my other card, but now they saying since I wasn’t approved for the first card that they would have to send me out a check. But now they holding my money untill I can show them a lease agreement where I stay at, to change my address on my file. I showed them my state identification card, which has my address on it, and I showed them my birth certificate,and cricket phone bill. This is the worst prepaid card I ever had and I want recommend it to nobody. All I want is my money back. The customer service people are rude, they try to speak over you, and on a couple of occasions would even hang up. I hate this company, and with the $7.99 monthly fees I pay, plus the $1.50 per transaction I pay, you would think they would be more understanding, and could find an alternative then having to send a check in the mail, in which is the most unconventional way of receiving money in this day in time. I have never had this kind of hassle from any other type of prepaid card company.