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Green Dot Bank complaint: Monthly Fees

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Filed 16 Mar 2021 by Curticia

I was given the Green Dot Card as a default method I suppose as I elected paper check when I filed my income taxes. I received a paper check stimulus as well. My stimulus 2 was issued to the Green Dot Card, unbeknownst to me. I checked it after suggested and notice my stimulus was there. In the meantime, I accrued 2 monthly fee of about $8 each month and they are refusing to refund me for both months fees. I was just told how the card works and how I may retrieve the funds from the card. I have filed this complaint via complain.biz.

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1 comment

  1. Gigi681

    My issue have been rectified but I emailed the CEO and big ups to them and their offices. I emailed two different CEO's so I don't know which one was responsible for taking care of me or if it was a collaborative effort. At any rate, I'm appreciative.
    I did make the suggestion to maybe not charge people fees that aren't utilizing their services especially when the payment is a stimulus to boost the economy. I feel they are capitalizing on the Pandemic situation and it's not right. The woman I spoke with stated she will forward my complaintconcerns to the powers that be and refunded me my other monthly fee. Thank you!

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