Green Dot Bank complaint: Money was stolen, Greendot not helping

Name: Money was stolen, Greendot not helping
Item: Green Dot Bank
Rating: 5
Author: Leander

Open 19 Aug 2020 179 views Banks

Filed 19 Aug 2020 by Leander

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Case details

Status: Open
Company: Green Dot Bank
Filed: 19 Aug 2020
Rating: 5/5
Desired resolution: I have been waiting for over a month for greendot to process a refund of 69$ that was left on my account. They have been giving me the run around, I have ran into several disrespectful representatives. I have been with greendot for 3 years, receiving a direct deposit monthly faithfully. I am not happy at how easily my Monies were stolen from my account, and the information was changed on the account. This situation has taken place July 25, 2020. And I shut down my account and made complaints on Aug 5, 2020. No action was taken place even though upon sending my Identification card and social security card. I was told that this info was invalid. I was told to resubmit all my information to greendot and that I would have to wait another 2 weeks before I receive my 69$ in the mail. I thought this to be very unprofessional on their behalf and that they should be sure the customers is satisfied first before going forth with any other actions.
Problem: Remaining balance refund delayed over a month
About: account balance
At stake: $69
Dealing with it for: 30 days

19 Aug 2020 Complaint filed and published
19 Aug 2020 Message from Bizzy: we notified Green Dot Bank about this complaint.

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