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Green Dot Bank complaint: Missing IRS stimulus

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Filed 16 Sep 2020 by Samantha

My son gave the IRS my account information to have his stimulus deposited on my card due to him being unable to renew his Id due to COVID . I received an email stating it would be deposited on 09102020 , however when it was t received, I contacted them and was told it was rejected and returned on 09042020. Upon notifying the IRS, after tracking and searching, it wasn’t in their possession and never received . After speaking with a customer rep who seemed to only want to tell me why it was rejected, but could only say it was sent back and they can only provide verbal ation, after asking several pertinent questions , I noticed there were long pauses after each one and $1200 is still missing .

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