Green Dot Bank complaint: Missing direct deposits

On June 8th 2021 I had money transferred for the outside Bank One financial is the is the one who processes the payments and post the community Bank is their partner the ones who hold my money. I had my funds to deposits one in the amount of $500 and the other in the amount of $13,149.28 transferred to go2bank. First the money went from One financial over to coastal community Bank and then from coastal community Bank to go2bank. After the first 3 days I still have not received my direct deposits from the other bank which is One financial. I called One financial who provided me a trace numbers to give to the receiving Bank to try to track down the transfers. Long go2bank claims they do not have my money nor have they ever received it using the trace members provided and to contact One finance. This is turned into a big mess and I still have not received my money I have no money bills and kids all tied up in these transactions I can’t pay for anything I can’t pay my truck payment now has blocked me from chatting with them leave me on hold for an hour at a time gives me no information cuts me off and pretty much tells me it’s not their problem when the other two Banks did everything they were supposed to do and now they have an investigation going trying to track down these ACH transfers using the federal ACH reserve claims I never had an account with them they can’t locate my account or these transactions they are denying everything and now I am out my money unless One financial or coastal community Bank was able to help me retrieve it. Now they are giving me the runaround not really talking to me just being absolutely rude adisrespectfu