Green Dot Bank complaint: insulting customer service agents and improperly locked bank account
Filed 20 Jan 2021 by Ishmil
I contacted Go Bank because they locked my account due to suspicious activity. I contacted their customer service department to inquire about they email they sent and the original person I spoke responded that the suspicious activity was a declined transaction, and that I need to send the required document to verify I was the account owner. After I sent a picture of my New York State Drivers License, a supervisor came on the line and stated that I sent him a fake document because New York State has three different drivers license and the one I have is not one of them. He then said he was a fraud investigator and hung up on me.
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