Complaint: insulting customer service agents and improperly locked bank account

on 20 January 2021 about Green Dot Bank in category Banks

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My complaint:

I contacted Go Bank because they locked my account due to suspicious activity. I contacted their customer service department to inquire about they email they sent and the original person I spoke responded that the suspicious activity was a declined transaction, and that I need to send the required document to verify I was the account owner. After I sent a picture of my New York State Drivers License, a supervisor came on the line and stated that I sent him a fake document because New York State has three different drivers license and the one I have is not one of them. He then said he was a fraud investigator and hung up on me.

0 0 votes
Justified complaint?

Suggested solution:

1. do research instead of accusing someone of commiting fraud after they provided proof of what they requested.
2. unlock locked bank accounts within 24 hours not 72 hours because that bank account may be the only access to that persons hard earned money.
3. utilize reps in america not other countries that have old outdated information

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