Complaint: I can’t get into my green dot account or reach a representative

on 01 January 2021 about Green Dot Bank in category Banks

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My complaint:

I’ve been with green dot since February of 2020 and every time I try to log in it says wrong card information, but the information I’m putting is what’s listed on the card. Not only is that a problem, I can’t even log into my account on the app without it saying “please enter valid card information” which I did provide. I don’t know if my account is suspended but, I received my tax refunds and first stimulus on this card, and I was expecting my second but I wouldn’t know because my account seems as if it never existed. It is also hard to talk to a representative, after 10-20 minutes of waiting the phone just hangs up.

0 0 votes
Justified complaint?

Suggested solution:

Provide a reachable representative and answer to emails.

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