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Green Dot Bank complaint: Help I need my money back

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Filed 20 Dec 2021 by Cathy

I placed an order with a Home Depot on December 10th 2021 for $55.69 I didn’t received any mail stating that Home Depot had to receive my order at that point I knew I had enough money on my card the funds were there so I just assumed everything was okay for three days I waited and thought better check and see if there’s going to be shipped on time checked know it wasn’t going to be shipped on time because my order had been canceled my order because greendot.com had declined my purchase for $55.69 they could not get an authorization code and did not get an authorization code they just declined the purchase all together so when I go on to Green. Dot-com it shows that my sons had been removed and showing pending. At that point I’ve been call Home Depot and they proceeded to tell me and provide evidence where they never received an authorization code therefore they did not receive any funds and my order had been cancelled so I proceeded to call greendot they tell me that Home Depot did receive my funds but I’m Home Depot did provide proof that they did not receive receive an authorization code so I called green d o t space back and they proceeded to tell me to call Home Depot back well long and short of it it’s now been 11 days Home Depot has not received any funds whatsoever yet Green Dot will not put my money on my card back to my card and had the rudest rudest he said he was a customer service supervisor he then proceeded and hung up on me check recorded conversation up on but not before he told me he could not help me any further well it’s 11 days where is my money no answers from Green d o t

Green Dot Bank complaint: Help I need my money back
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