Green Dot Bank complaint: Greendot won’t unlock my account

My Greendot account was hacked and someone withdrew $1754 from it I made a complaint and was told to write a letter to them within 10 days and they would credit my account while they investigate my complaint.so I did that and they did credit my account about a month later.I still was unable to access my money because they locked my account so I got in touch with them to have my account unlocked and was told to send a copy of my license and then they would unlock it so I did that and waited for them to get back to me like they said they would.3 weeks past with no word from them so I called them back and they said they got the copy of my license but now they wanted me to contact the person who deposited the money I told them I was the person who deposited the money so they told me to send another copy of my license and I did that again and waited for them to get back to me which they didn’t so for the past 4 months I been calling them and they keep telling me the same story and we just keep going around in circles and I have gotten no where with them unlocking my account and I feel like they are not even trying to help me out in any way.So my account has been blocked for 4 months now with $1754 of my money that I can’t access and it is really frustrating can you please help me with this! Another thing is they have been charging my account for the monthly payments when they no that I don’t have no access to my money