Green Dot Bank complaint: GreenDot HORRIBLE Customer Service
Filed 22 Aug 2020 by Misty
I purchased a $20 card for my daughter to pay for Disney Plus. Green Dot charged a 7.95 monthly fee without our consent or agreeing to pay that. Then Disney Plus refunded our money so we could change our bundle package because we chose the wrong bundle.(Disney has great customer service) My card is showing a negative amount of 1.73 when it should have a $20 amount. I’ve tried for over two hours to talk to a person from GreenDot for customer service. I tried to live chat and was told, “this isn’t the correct place to get an answer for your issue.” I asked how to contact someone to speak to and was given the same number that is located on the back of the card. I can’t get anyone to help me with this.
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