Complaint: Green Dot stole all of my gift card

on 16 April 2021 about Green Dot Bank in category Banks

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My complaint:

I was given a Green Dot $50 VISA DEBIT card as a gift. I tried using it with no success. I then went on the the Green Dot website and registered my card. The card was in my purse for a few months and I remembered it was there. I again went to use this card with no success. I went on th the websit again to find out they took out $9.95 every month till the card was drained to $0.00. I had no knowledge of this. I called to see why this happend and why they drained this card I received as a gift to $0.00. I was told if you don’t use it once it is registered, you will lose it and that is the way it works. I asked to speak to a supervisor and was on hold then they hung up on me, never got to speak to a supervisor. I called back three more times and was not able to get thru any time, kept getting a beep beep beep. I am filing a complaint with and will also do so the the BBB if they do not resolve this by giving me my original gift card balance. Never dealt with such a bad company!

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Justified complaint?

Suggested solution:

They should add the $50 back on my card and allow me to use it. It was paid for, they should not be able to add monthly charges a a card like this.

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