Green Dot Bank complaint: Dispute

I had someone hack into my account about 3 months ago . I was able to get my money back . However I still physically have not received my money from greendot . They state I needs to verify who I am so I have sent a letter from the post office , a letter from SSD, and also letters that greendot have sent to me . I have sent the front and back of my license . Nothing is good enough they state I need a utility bill and I don’t have one the bills are in n my boyfriend’s name . I am on a limited income and this has caused me to go in financial ruin . I also was hoping to have this for Christmas . Now there are no presents for my grand babies I took my tree down because it makes no sense there is no Christmas . I hate greendot they just keep giving me the same old sh.. they must be able to give me my money that’s due to me without all the anxiety they are causing me . I have not one cent to my name .