Green Dot Bank complaint: Account Block When I filed about fraud with regard to adding a MoneyPak

I bought a MoneyPak to add money to my Green Dot account. The deposit would not load and I filed a claim with GreenDot. After not hearing from them for three weeks, I tried applying the MoneyPak to my account again and got a message that it had already been used. So I submitted a fraud report since the money was never added to my account. GreenDot then put a block on not only mine but also my spouse’s account. The MoneyPak had never been in our accounts and there was no danger to our accounts where we have our direct deposits ho and all of our household money. So now we are not only out the $35 and $5.95 fee for the MoneyPak but now we have no access to any of our money two days before Christmas. We escalated up the chain and all anyone could tell us was that they would file a claim that would take two days to investigate. There was no warning that I my account would be blocked when I reported the potential fraudulent use of the MoneyPak. Again it had no bearing on my account as it was never applied to my account but went elsewhere.